Shipping & Returns
Thank you for choosing Budgie Bakes.
We know you're excited to receive your fudge, so we've outlined everything you need to know about processing, shipping and returns below.
Shipping Information
We take great care when packing every order to ensure your fudge arrives safely and in the best possible condition.
Once your order has been dispatched, responsibility for delivery timeframes rests with the shipping provider. While we will always do our best to assist, delays caused by third-party carriers are outside of our control. Please ensure your delivery details are correct when placing your order.
Processing Time
All orders are carefully prepared and packed by hand.
Please allow 1–2 business days for your order to be processed before dispatch.
Express Shipping
Budgie Bakes currently ships to addresses within Australia only.
To help ensure your fudge arrives as fresh as possible, all orders are sent via Express Shipping at a flat rate of $15.
Estimated Delivery Time
Most orders arrive within 3–5 business days from dispatch, although many arrive sooner.
Please note that delivery timeframes are estimates only and may vary depending on your location and carrier delays.
Returns & Product Concerns
Due to the perishable nature of our products, Budgie Bakes is unable to accept returns or provide refunds for change of mind.
If your order arrives damaged, contains incorrect items, or you experience any issues with your purchase, please contact us within 48 hours of delivery and include photographs where possible.
We genuinely want you to enjoy your Budgie Bakes experience and will work with you to resolve any concerns.
Keeping Your Fudge at Its Best
Every Budgie Bakes product includes a Best Before date and storage instructions on the packaging.
For the best flavour and freshness, we recommend following our care instructions and storing your fudge appropriately once it arrives.
Frequently Asked Questions
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We currently ship to addresses within Australia only.
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All orders are sent via Express Shipping for a flat rate of $15.
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If your order arrives damaged, contains incorrect products or you experience any issues, please contact us within 48 hours of delivery. Include photographs where possible so we can investigate and assist promptly.
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As our products are perishable food items, we are unable to offer refunds or returns for change of mind.
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Orders are typically processed within 1–2 business days and shipped via Express Post. Most orders arrive within 3–5 business days from dispatch, although delivery times may vary depending on location.
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Absolutely. Budgie Bakes products make wonderful gifts for birthdays, thank-you gestures, celebrations and special occasions.
If you're gifting your fudge, we recommend sharing our Caring for Your Fudge Guide with the recipient so they can enjoy it at its best.
For gifts and larger orders such as wedding favours, please contact us directly.
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Every Budgie Bakes product includes a Best Before date and storage instructions on the packaging. For storage, serving and gifting advice, visit our Caring for Your Fudge Guide.